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Allow Additional Information in the From Field on the Edit Email Template Form
We send out emails using the following format in order to help our user distinguish their emails easier in Outlook; ServiceDesk <servicedesk@company.com>. In Service Desk 7.5 you can't seem to do...
View ArticleExecute a command for Bat file did not run
I need a solution Hi Everyone, Kindly help me to resolve this task. We are using ghost console 11.5.1.2266, we have created a bat file and created a task : 1st is to transfer the bat file to target...
View ArticleService Desk Force Initial routing rules
I need a solution In the Technician Incident Form if you assign an analyst directly the initial routing rules doesnt work. How can I force the use of the inicial routing rules?.The Service Desk...
View ArticleManaged Software Delivery Policies
I need a solution So there is my quick question. I have policies that I am using to push out base software to my completed image. I would like to create a second policy to install software AFTER the...
View Articleafter automatic update client SEP 11 to SEP 12.1.2 sonar has the status disebled
I need a solution I have problem:after AutoUpgrade clients SEP 11 to SEP 12.1.2 (by Assign client packages to groups in the manager console) sonar has status disabled. In policy that applies to the...
View ArticleInstalling SD 7.5 with an Alias
I need a solution Here's the problem. We are currently running SD 7.1. The server name when installed a few years ago happens to be the name that we'd like our clients to continue to use but as you...
View ArticleSD 7.1 SP2: Unable to classify emails
I need a solution When emails come in to ServiceDesk, some appear in the Service Manager's queue but when we go to try to classify the messages they error out with the error found at the end of this...
View ArticleAltiris Log Viewer giving lots of "Event not processed" warnings
I need a solution Recently ive noticed in my Altiris log Veiwer that im getting tons of "Event not Processed" warnings. Im getting a few of these warnings every second and not sure what to do. Anyone...
View ArticleAll Symantec TCP Services should have test protocols embedded as standard
One issue I face regularly with vendor products is detecting whether they are actually working or not. A vendor service may be up, a process may be running, but this does not mean that the service is...
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Make Your Symantec ServiceDesk Mobile
We have created a solution that integrates with your Symantec ServiceDesk and enables both end users and technicians to create and work with incidents on the go. The Mobile ServiceDesk ecosystem is...
View ArticleITMS - Patch Management Questions/Confusion - FRUSTRATION!!!!
I need a solution Once a month during Patch Tuesday I go into our system and run a PMI Import. I do this typically on the Wednesday after Patch Tuesday. My settings for my PMI Import are as...
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Visual Workflow Stages Controls
One of the most difficult things when creating workflows is visually show the user where the workflow is at any point and the overall workflow. We need a control(s) that can help us be more tranparent...
View ArticleHow to rename a computer
I need a solution I am running into an issue where a computer that is in my stockroom is changing its name back to a previous name that it had. This computer is off and does not run any Altiris...
View Articleblock teamviewer
I need a solution Hello to everyone.I want to block teamviewer with symantec endpoint protection 12.3.1 but my users have administrator privileges.Can i block them and if i can how i will do it?
View ArticleGhost image failing during backup regime
I need a solution I know this is an old hat discussion however all the solutions I have seen on the boards are not resolving my issue.We are using Ghost Console version 11.5.1.226 to clone clients...
View ArticleNo field for Third Party Reverence numbers
Is there a field anywhere in Incident, Change or Problem tickets for a Third Pary Reference number? Many of our staff interact with third parties on a daily basis. These businessed all have their own...
View ArticleWhat Happened To Workflow Swat
I need a solution Hi FolksI tried to go to the old Workflow Swat site for 7.1. Seems to have disapeared.http://www.workflowswat.com/main.htmlDoes anybody have a new link ?Thanks in advanceMark
View ArticleInclude Assigned to Queue in Process History
I need a solution Is there any way to include the group or queue that a ticket is assigned to when the OnTicketAssigned ruleset is triggered? Similar to the OnOwnershipChanged ruleset, where the...
View ArticleI need to re-run failed instances of job
I need a solution I have that I have run on 396 computers; 352 ran fine, but 44 failed due to network issues and the comptuer was not powered on.I can group the list by Completed and Failed then sort...
View ArticleClassify without responded SLA
I need a solution We are planning on having a technician who sets the classification as tickets come in. However, we do not want the responded SLA to be satisfied when he does this.How can we have the...
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