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Missing Attachments but Correct Count
I need a solution I have a FileDataType array variable called Attachments and on a form allowing users to add/remove files. However, when trying to display them the files don't show up but the count...
View ArticleGhost server not capturing HP Elitebook Revolve Image, error code 19913
I need a solution Hello,I am new to ghostcast server and I need some assistance. I am currently using Ghost version 11.5.1.2266 on a server with Windows Server 2008 R2. I was tasked to capture an...
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Add Queue Assignment Changes to an Incident History
Out of the box, ServiceDesk 7.5 MP1 does not include the ability to look at an incident and quickly determine how many times it has changed hands. This information is useful to determine where the...
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Delete computers off agent install consul
I need a solution I can't delete these computers, they are mac's and why are they on the windows side. Windows computers delete like usually, please help thanks. Tyson
View ArticlePCanywhere 12.5.5 (SP4) WINXP will not connect to WINXP hosts
I need a solution After problems with migrated installs, found posting saying problem fixed with clean install so uninstalled and started clean, no joy. Updated to build 1206 and reverified router,...
View ArticleDesktop vs Laptop
I need a solution Hi, Is there any data class that store Desktop vs Laptop in Inventory Solution 7? Or any built-in filter/report? Thank you,
View Articleghost error
I need a solution I try to ghost..but i shown one error///output error GHOSTERR.TXT abort : 8027 a general exception occured.....i need a solution.....by,prabhakar//////prabhakar2283@gmail.com
View Articlesoftware license purchase count not showing
I need a solution HiWe using ITMS 7.1 SP2In asset management software licensing part we have created some license and software purchase entries, after that we run the software recalculation task but...
View ArticleSoftware release uninstall fails
I need a solution Hey all,I'm needing some help with the uninstall of Java 7 update 40. Here is what happened:Java 7 update 40 was sent out as a software RELEASE. The Symantec Mangement Agent reported...
View ArticleSoftware Management Solution Agent not installing on new computers
I need a solution I am running 7.1 SP2 MP1. Package delivery works fine on older clients, but on new machines it is not working. Other tasks such as scripts work fine. I have enabled the...
View ArticleOracle Integration componet
I need a solution This is the first time I've tried to connect to anything other than a SQL database. I am trying to connect to Oracle to pull RC codes. I'm not sure what is going on, but I keep...
View Articleowner process can't add comments ( SD 7.5)
I need a solution Hi Gurus,the Assigned Worker can't add comments to the ticket. The log show"You do not have permission to add a comment to this process."Any idea ? Regards
View ArticleAltiris™ Deployment Solution 6.9 & GimageX
I need a solution Dear Community, So here's my situation, I been handed down to manage Altiris Deployment Solution 6.9 within my company which involve of me capturing wim images to upload them into...
View ArticleImport printers from printservers
I need a solution Hi,In our organization we have 300+ printers. I'd like to add them to servicedesk's assets. Is there any way to import those printers from our printservers? They are not stored in AD...
View Articleautomate email
I need a solution Hi,I need help.I need to send IP Watchlist incedents to an email every monday.How do i do this.Please help kind regards,pierre
View ArticleJava uninstall failed
I need a solution Hey all,I'm needing some help with the uninstall of Java 7 update 40. Here is what happened:Java 7 update 40 was sent out as a software RELEASE. The Symantec Mangement Agent reported...
View Article{CWoC} Patch Trending: Inactive Computer Trending Report
With the release of the {CWoC} Site Builder version 11 [1], comes the need for a new trending report, in order to record the count of inactive computers over time. This document contains everything you...
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Servicedesk 7.5 Email Blacklist Maintenance Tool
Servicedesk supports the ability to allow incoming emails to automatically create incidents, or to go into a classification process that allows a manager to determine if the email should become an...
View ArticleITMS 7.1 Report exported to csv with language set to french uses a comma...
- A client machine using 'French (Canada)' as the language set under the region and language settings is running MS Excel - French unlike English uses a semicolon instead of a comma as the list...
View ArticleGSS 2.5.1 - Error refreshing configuration - Bad configuration data for new...
I need a solution Hi all (third time of asking - due to machine/app crashes and forum server faults - I should really compose this off-line!)It's been a while since I used GSS but I had a need to...
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