Ghost failing on problem hard disk
I need a solution I work with a school that has a Windows Vista 32-bit computer with a failing hard disk. I repaired the disk and the computer is now stable, but wish to clone the disk to a new disk...
View ArticleDS 7.5 upgrade and an empty DeployAnywhere folder in DS 7.1 MP1.1
I need a solution Dear All,I am going to DS 7.1 to 7.5 SP1, but I checked the DeployAnywhere drivers in DS 7.1 SP2 MP1.1 and I found that the UI is completely empty of drivers.Why might this be and...
View ArticleTrying to create a Report in IT Analytics that compares SharePoint List to...
I need a solution I have an issue where I have the Dataset declared that contains all values and I would like to have the values that are in a list that is located on SharePoint be the "Default"...
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MetriX Service Desk/Help Desk Analytics Webinar- Don't Fly Blind
Location: Go-To-Meeting Webinar Time: Thu, 04 December, 2014 - 2:00 - 3:00 EST Are You and Your Help Desk Flying Blind? Are you increasingly frustrated by the...
View ArticlePatch Management - Best Practices (SMP 7.5)
I need a solution Hello all, I'm wondering if anyone can offer some advice. With all of the problems addressed in the latest patching cycle, it seems like one may want to break the normal cycle and...
View ArticleDownloading patches failing
I need a solution Is this article still the case? http://www.symantec.com/business/support/index?page=content&id=TECH175710I can get the Microsoft Patches to download, but no 3rd patches download....
View ArticleConvert Unmanaged client to managed one
I need a solution Hi All, I’m testing the a Dell computer with 64-bit Win7 OS and start to do an image for it. The Symantec installed on this PC is 12.1.4_Win64-bit-Client. I’ve been struggling to...
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[Asset] How to configure Cost Model
I need a solution Hello everyone!Does anybody knows how to configure the Cost Model?I'm having a hard time configuring this, as I don't find this info on the admin guide.Thanks in advance.
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Partition disk
I need a solution I am running hte build job on a new Lenovo ( 2 disks) and the partition disk gets this error ?
View ArticleHTTP Agentless Monitoring, alternate IP
I need a solution I have finally gotten HTTP agentless monitoring working, but for some reason I can not get it to monitor a page that is not on the primary IP address. Scenario:Server has IIS...
View ArticleHow we surplus assets
SummaryThis document details the steps that we follow for all surplus and Asset Recovery Services (ARS) activities for ITAM managed equipment. Feel free to use this as a basic template, take what you...
View ArticleMS14-066 Revision and MS14-068 OOB Patch... Today?
I need a solution Hey Symantec,Can we get MS14-066 revised and MS14-068 imported today? These are highly critical and really need to be applied ASAP.Thanks!
View ArticleHow we define asset types and asset statuses
SummaryThis document details the Asset Types and Statuses that we have come to track within our Symantec Management Platform for ITAM managed equipment. Feel free to use this as a basic template, take...
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How we fill out and process a move form
SummaryThis document details the steps that we follow in order to complete, submit, and process a Move Form. We complete a Move Forms when an asset:Moves locations.Re/Assigned to a new or different...
View ArticleErrors in SMP internet Gateway logs
I need a solution Hello,I am seeing some weird errors in our SMP internet gateway logs. Has anyone seen this and have any idea what it means?I have 2 gateway servers for Cloud Enabled Clients and am...
View ArticleEndPoint package
The creation of the redistributable installer package is time consuming and results in a install pkg size of 600+MB. This must be downloaded to be used of course. Some small business clients still...
View ArticleUnable to Bulk Move Software Policies
I need a solution We recently upgraded to SMP 7.5 SP1 HF3 and are no longer able to do bulk moves of software policies. This is particularly important for patch policies. If I select a group of...
View Articlealtiris 6.8 console not starting. Error: no database management services...
I need a solution Altiris 6.8 console not starting. Error: no database management services registered.Tried all solutions provided in the KB...
View Articleadd ghost switches
I need a solution i want to add ghost switches like ntexact to a winpe boot disk created with the ghost new boot wizard how do i make it happen.
View ArticleAlert messages to client computers from Altiris based on SNMP Traps
I need a solution I have a network device (Poseidon2 3266), from which I'm sending traps to NS. Alert detail is in attachment.If these variables are: inpName=EZS AND inpAlarmState=1, I need to display...
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