How to Automatically Assign Tickets to Technicians in a Queue
I need a solution Hi,I want to Automatically assign Incidents to techinicians in a queue and set ownership of ticket to that technician who has less number of ticket assigned.because currently if an...
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Cannot download software update package
I need a solution Hi AllI'm trying to download update package from solution. But when i access to configure schedult for download update package. It show error you're not authorizd to run this task.My...
View ArticleClient download agent and package from site server
I need a solution Hi AllI'm trying to install agent to client from site server instead of NS server.Package service, Task service was already installed on site server.How can i config for client...
View ArticlePC Wakes from sleep every 30 minutes
I need a solution Ever since we upgraded to 7.5 we are now seeing pc's wake from sleep about every 30 minutes. This is happening more on XP but also on Win7I have disconnected the Network cable to...
View ArticleDS 7.5 Automation Folder will not boot on some models
I need a solution I the automation folder which when I attempt to boot to automation works fine on most devices. I am seeing an issue on our HP DC7900's and DC7800's where it loads throught the first...
View ArticleHow can create report for primary login user for machine
I need a solution I need to find out who is primary login to each machine with the report has domain, user, computer name, IP address, Primary login user.which table I need to join with vcomputer?I...
View ArticleImage capture and deploy in Deployment Solution 6.9
I need a solution HiWe want to capture thin client image and deploy on the same using Deployment Solution 6.9.Can anyone provide detail info or steps to capture and deploy image successfully.
View Articleadding approval step to some classifications
I need a solution HI Gurus,Some try to do this ? The main steps that I guess areClassification match approval matrix ? place ticket on hold.Query external database table to find employee manager.send...
View ArticlePrepare for Image Capture Task Fails to Run
I need a solution Good day everyone,I am looking for a solution to a problem I am having while testing DS 7.5. I have been following the putting it all together series for DS 7.1 but have not been...
View ArticleEmail Monitor dies when from = null
I need a solution The SD.Email.Monitor service works great for us. However, when we get a bounce from certain post masters, the from address is not populated. When this happens, the service crashes...
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Configuring the Symantec Management Agent
This is a how-to video on configuring the Symantec Management Agent.Note: This is a silent video.Video Upload: SMA_configuration.mp4Vendor Specific Configuration 2939978906001 Public
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Overview on pcAnywhere Solution
This is an overview video on pcAnywhere Solution.Note: This is a silent video.Video Upload: Overview_pcA.mp4Vendor Specific Configuration 2939949965001 Public
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Configuration of IT Analytics
This is a video on configuring IT Analytics.Note: This is a silent video.Video Upload: ITA_configuration.mp4Vendor Specific Configuration 2940087867001 Public
View ArticleError trying to apply some updates
I need a solution Hi everyoneI have a big problem with some update bulletins..it is trying to apply on schedule but always end with an error number:when a ran those bulletins by hand I get a message...
View ArticleDatabase connection issues
I need a solution Since upgrading from SMP 7.1 to 7.5 we have been experiencing issues with database connection drops occurring at or around 2am every night.A common symptom we are seeing in Windows...
View ArticleInformation on best way to barcode server assets to locations in the rack
I need a solution I'm trying to search on examples or ideas and I am coming up short. Is anyone else is doing this? We already scan desktops assets to locations. Each location is its own barcode. We...
View ArticleRestoring .gho image on microSD
I need a solution I am trying to upgrade a VoIP appliance that has it's firmware running on a micro SD card. There's no screens or keyboards involved, it processes telephony signaling and voice.I've...
View ArticleSymantec Client Management Suite 7.5: Implementation
Symantec Client Management Suite 7.5: ImplementationNOTES: This course is 5 days long.TK-CMS-0751 Symantec Client Management Suite 7.5: Implementation [5-day ILT] Click here for full course description...
View ArticleIs Ghost Boot Wizard part of Altiris Deployment Solution?
I need a solution We have SMP 7.1 and generally use Deploy Anywhere to deploy our images. We have several machines that are in a reomte location that need to be imaged and are not assessable via the...
View ArticleEndpoint 12.1 not installing
I need a solution We have about 10 standalone Windows XP workstations, that we are upgrading to version 12.1x We have been able too run the wipe tool, too remove the old version, with no issues. While...
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