I need a solution
After the upgrade, our technicians lost the ability to use PCAnywhere (they have the client, but are getting invalid login when prompted for their AD credentials). I confirmed in the roles page that remote control is still checked, nothing changed with their role.
They also need the ability on the computers screen to edit the criteria list so they can search by Primary User (this used to be listed by default).
The functions are available to the Symantec Administrators.
Anyone have any ideas on getting these back? Have a ticket in as well.