Dear Symantec,
Currently, when a company is trying to make sense of the Newly-installed/Undefined Software components and you promote a Software Component to be a Software Product, if the Software Component is not installed (for instance it was installed, inventoried and then upgraded or removed and re-inventoried), then the Software Product is created, however, the Software Component remains in the Newly-installed/Undefined Software list on the lefthand side.
I understand why the Software Component does not show up in the Inventory found list at the bottom (because it is not installed), but this means that defined Software Components that are no further installed still stay in the Newly-installed/Undefined Software list.
The problem is that you have created a Software Product from a Software Component, but it is then not found in the Inventory Search and still stays in the Newly-installed/Undefined Software list - it seems that it should be in the Software Inventory, as it has been found in the past.
The workaround is then to delete the non-installed Software Components in the Newly-installed/Undefined Software list, but this requires checking again and again to make sure that the list of newly discovered/undefined software is clear of non-installed Software Components.
So, to save confusion and to reduce the amount of administration required, can we please include ALL of the existant Software Components that are found by the Inventory Search Rules in the Software Product and Software Components that are not currently installed could show up as 0 installs. We could also include a check box which can be checked to give the user the option to "Only show installed Software Components" which restricts the items shown in the Software Product Inventory List to currently installed Software Components (but the non-installed Software Components would not be shown but still associated).
Kindest regards,
QuietLeni