I need a solution
We have email monitoring setup and it automatically creates tickets from a traditional email with a subject and body. We have a phone system that when the support team does not answer the phone it creates a message and attaches a .wav file of the voicemail and sends it to the support mailbox. We would like for ServiceDesk to grab these messages and attach the .wav file and create a ticket from it. Is this possible? Keep in mind that these are messages with no subject line or body. Any help will be greatly appreciated.