How Package server Assignment subnet works.
I need a solution Can anyone point me to a document which explain on what basese package servers and Task server are assigned to the computers.
View ArticleHow do you do it - auto uninstall unused applications and unauthorised installs
I need a solution There's no real "out of box" way to do this in ITMS 7.1, and although I've done this a few different ways in the past, I'd be really interested in hearing from others as to what...
View ArticleFail to trigger the ghost imaging from console on client machine: Dell...
I need a solution I have ghost client machine: Dell Precision T3600 workstation. Ghost it from console machine. Result:Fail to trigger the ghost image task with attached capture error message. Ghost...
View ArticleAltiris CMS 7.1 installation on other drive
I need a solution Hello, Apologies if this has been asked previously. Is there anything specific we should be doing / taking care while installation of CMS if it is going to be on any other drive...
View ArticleMobile Management should support Replication/Hierarchy
At the moment there is no support for replication or hierarchy in the Mobile Framework, but at least replication should be made available so that you are able to do a centralized asset management in a...
View ArticleWhat can be transferred to SD 7.5
I need a solution Dear All,After reading several posts about SD7.5 and transferring data, I lost track about what can be transferred from 7.1 to 7.5. I thought that closed tickets were no problem and...
View ArticleXP keeps prompting for software installation during install
I need a solution Hello,I'm new the to the DS 6.9 world and I'm having a problem with deploying an image that runs all the way through to completion. I set the Driver Signing option to "Ignore" on...
View ArticleMigrate KB Articles from ServiceDesk 7.1 to 7.5 Server
Prerequisites and limitations: 1. Both the ServiceDesk 7.1 and 7.5 server should be up and running to do the migration on real-time base.2. When it ask to login on both the server use the account with...
View Articlei need help Adding single user from AD to SD using a workflow component
I need a solution Hi all, I am trying to add a single AD user which one of my workflow creates to the servicedesk, As i need to create a ticket for the newly created user. thanks
View ArticleCannot delete organizational group
I need a solution I'm trying to delete organizational groups and I am not able to. It tells me that there are still dependencies, but I have removed all dependencies I am aware of. I'm on version 7.1...
View ArticleHow to created the software delivery with Run Command
I need a solution I have some of users that outlook calendar is not working, in order for make that work then I need to go to each PC on the run command, type as following... outlook /cleanfreebusyhow...
View ArticleDallas Endpoint Management User Group Meeting - August 22
Location: JCPenney | Plano, TX Time: Thu, 22 August, 2013 - 10:00 - 14:00 CDTPlease join us for the next Dallas Endpoint Management User Group meeting on August 22 from 10 a.m. to 2 p.m. at the...
View ArticleSubtask Auto Close on Resolution and Schedule for Later
Subtask in Incident Management – Give administrator of ServiceDesk the option to allow open subtasks to “block” the resolution of an incident or Make it an administrator option to not close subtask on...
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How to Enable the Automatically Recording in PCAnywhere
When we use the PCAnywhere to connect remotely in a machine, there are many options that we can do into host connected, like send file, take a snapshot, record a video session, etc.Each option you...
View ArticleCreate Winpe4.0 Package to Support Imaging UEFI Hardware
The purpose of this article is to create a Windows PE 4.0 boot package in the form of ISO image which can write on a USB thumb drive, a CD, a DVD, or used with a virtualization environment as a...
View ArticleHow to deal with replacing machines using the same name in SMP 7.1 SP2
I need a solution Here is the scenario:A user has a Computer with standard hostname "7180-OP01", this Computer is a DELL Optiplex XXXX with Serial Number: 12345678.Where "7180" is the location, "OP"...
View ArticleResetting Alert status Automatically
I need a solution HiWe have a monitor policy that uses a single rule that says if any of the PXE services is not running on a DS server send us a critical alert. This rule basically says if this...
View ArticleSQL Installation Account also needs to be local admin?
I do not need a solution (just sharing information) I just thought I'd share this - it might be listed somewhere in the implementation guide but I didn't see it.For ServiceDesk 7.5 MP1 install I found...
View ArticleCreating secondary web forms with custom data when users choose sub categories
I need a solution I'm currently setting up ServiceDesk 7.5 and looking for a method or solution when users choose a particular service category/sub category that it triggers another secondary web form...
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