Losing justification comments during reassign
I need a solution There are a few users having issues with adding justification comments while reassigning tickets to a different group or user. We do not make the justification required, but they...
View ArticleReboot Pending for patches but not using patch sol - use SWD
I need a solution Ok so XP EOL is upon us in 3 days...We will be getting XP patches from Microsoft for 1 year (paid subscription) and have figured out our best approach at deploying these patches via...
View ArticleADUserInfo type and memory utilization
I need a solution Hello -I have a monitoring workflow that runs nightly to send selected users email reminders about their upcoming password expirations based on critieria (such as when their password...
View ArticleNeed to change Guest User (Primary)
I need a solution Good Morning,We are having an issue with Service Desk Email monitoring. Recently we enabled our Email notification service in Service Desk and now we are getting a lot of EM-######...
View ArticleInstalled Printer report - with Default printer
I do not need a solution (just sharing information) Pretty unhappy with the out of the box reports this week so wrote a new version that answers previous people asking for this report select distinct...
View Articlelicense in altiris
I need a solution How to check the license information from Altiris Manager?
View Articlealtiris agent deploy
I need a solution How can i deploy the altiris agent from manager?
View ArticleAre you looking at replacing Wise Package Studio?
I do not need a solution (just sharing information) Hello all,If any of you are thinking about replacing WPS then Symantec's recommendation will usually be Flexera's AdminStudio.I would like to make...
View ArticleReceive an error when trying to add Software
I need a solution Hello all,I'm having an issue adding software to the software library in Altiris 7.1. When I go to the Import Software and click the ADD button I receive an error:"Missing required...
View ArticleTrying to read the Default Registry Value to see if Key Exists
I need a solution I am trying to check if a Registry Key exists using the 'System Search' funciton in Wise.The Key doesn't have any consistent Values that i can check against, except for the...
View ArticleHow to create static filters via scripting or sql query
I need a solution Hi, Is there way to create static filters via scripting or sql query? We are currently importing a large number of packages to CMS 7.5 and we need to create filters for...
View ArticleHow to add people to the default assignment list
I need a solution Hi all,a while ago I asked how to add support groups to the default assignment list. This worked like a charm, but now my collegues ask me to add their name to this list and I have...
View ArticleCannot connect to Class C network addresses in a Class A network
I need a solution Hello,there is a known issue with pcAnywhere that broadcast addresses cannot be used.How to disable the network browse functionality when trying to connect to a Host whose IP addres...
View ArticleMost popular KB articles in SymWise
Here are some of the most-popular articles about Asset Management Solution and Inventory Solution in SymWise:Asset Mangement SolutionHow to search a Microsoft SQL database for a data valueError "Server...
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Audit Software Search Report
I need a solution Can anyone shed some light on why this is showing the same exe 3 or more times per PC? Even with the exact same path? Thanks.
View ArticleClosing all helpdesk solution tickets
I need a solution Does anyone know if there is a way to close all tickets regardless of status? I'd like to close these so that I can migrate them over to servicedesk. 0
View ArticleCan MS Branch Cache be used in conjunction with Package Servers?
I need a solution The short version of my question is this: Has anyone investigated the use of Microsoft Branch Cache in conjunction with ITMS. Specifically for use on package servers accross a WAN...
View ArticleOrdered pcAnywhere 12.5 got 12.55 trouble.
I need a solution Hello folks, finally got my daily machine on Win7 64bit. pcAnywhere 11.5 wouldn't work so I ordered 12.5. Got that package and was excited. Loaded the software and it was 12.55....
View Articlevirtualized IE8 for internal sites only
I need a solution Can the virtualized IE8 layer be used for internal sites only and then have IE 10 fully patches for all external sites? Thanks for your thoughts and your time. . 0
View ArticleGhost crashes while a Advanced Format 4k usb hard drive is connected
I need a solution Ghost32 11.5.1 on windows 7 64 computer. Seagate Expansion desktop drive Model: SRD00F2. 2TB, 4k advanced format.Whenever I connect this usb hard drive, if I run the ghost32, it will...
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