An idea for future releases of SErviceDesk 7.5. When the Affected User adds a comment to an open incident, unless the technician working the ticket reviews the comments in the ticket, they will be unaware that the Affected User has added what may be time sensative information that is pertinent to the ticket. It would be nice if the ticket Owner would be able to recieve an email notifiying them that the Affected User has added a comment. Currently, with Process Automation, the only options based on comments are for comment content, or contact based (exists, is in a specific group or is a specific user), none of which allow for you to configure notification to the ticket owner based on the Affected User adding a comment.
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