How to delete Multiple Hierarchy Category in ServiceDesk

This article aims to help correct the problem when a technical matter a new category in ServiceDesk and the file is formatted wrong.

When this occurs several categories of items are created and this flow is intended to eliminate several items to expedite the correction.

Problem:

Solution:

List of all categories. You must remove the items from lsita you want to keep . The items remaining on the list will be excluded.

Only what is on the list will be removed

After clicking the delete button the completion screen will be displayed.

Noting the ServiceDesk portal is possible to display the items were excluded

Workflow:

Below is the image worflow and is also available the workflow package for download

Regads,

André Florencio