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Automate Incident Type based on Classification

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I need a solution

Does anyone already have a solution or can throw some ideas my way for how we could do this?

We already route based on classification. However, we would like to also set the incident type based on the classfication. Any ideas?

Product: ServiceDesk 7.5 MP1

Thank you for your time,

Dustin Perkins
Jacobs


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