Unable to create new IT Analytics Report with SMP 7.6

Steps to reproduce the issue:

1. Open SMP Console
2. Navigate to Reports -> All Reports
3. In the left pane click on IT Analytics -> Reports
4. Right click on Reports -> New -> IT Anaytics Report

You will see the following error message. (see Screenshot)

The reason for this error is in a File called: NewSSRSReport.aspx

This file can be found on the SMP Server under the following directory:

C:\Program Files\Altiris\ITAnalytics\Web (if installed using the default path)

First create a backup of the File…

Open the File using Notepad or any other editor and take a look at Line 53 and Line 54 you should see the following:

<option value="Initially Visible" id="Initially Visible"><asp:Literal ID="litOption3" runat="server" Text="[litOption3"]" /></option>

<option value="Initially Collapsed" id="Initially Collapsed"><asp:Literal ID="litOption4" runat="server" Text="[litOption4"]" /></option>

Remove the extra " double quotation marks (after Text=" litOption3 and litOption4) from line 53 and line 54.

After saving the File you are able to create a new ITA Report using the SMP Console.

After modifying it should look like this:

<option value="Initially Visible" id="Initially Visible"><asp:Literal ID="litOption3" runat="server" Text="[litOption3]" /></option>

<option value="Initially Collapsed" id="Initially Collapsed"><asp:Literal ID="litOption4" runat="server" Text="[litOption4]" /></option>

Hopefully Symantec removes the extra quotation marks in the file in one of the next Hotfixes...

Update: While waiting for the Articel to be published - Symantec published a KB Articel regarding this issue you can find the KB here

It also includes a new NewSSRSReport.aspx File for download.

Network23