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Altiris 7.1 SP2 MP1 to 7.6 Upgrade Option not displaying

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I need a solution

Hello,

We're upgrading from Altiris 7.1 SP2 MP1 to 7.6 on box on a Windows Server 2008 R2.

I've installed SIM on the latest version and the first screen i got was for installing new products.

I am not getting available updates, all the altiris components display the option to repair or uninstall, and trying to install other solutions or add on products display an error stating SMP 7.6.

SIM Screen 01.png

What we've tried:

-SQL used to be 2005, has been upgraded to 2008. The console works and the DB is set for compatibility with 2008.

-Several Restarts

-The NS.Package.Refresh has been run

-There are no pending tasks

-Downloading the latest product listing from solutionsam.com and loading it to SIM.

-Repair each component. It performs the task but comes back to the same list.

I've read that the best practice is to upgrade to MP1.1 but im not sure what would be the proper way to do that.

Thanks in advance


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