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Adding new data fields removes Incident Management process Automation

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I need a solution

Hi

I have followed the instructions in the articles about adding additional data fields to the Incident Management Database and imported the plug-in into the portal.

This has now removed the Incident Management section from the Available Services in the Process Automation page so I cannot create any rules and none of the rules that were there run.

Any thoughts anyone?

I can't see I've done anything wrong with the generator - though the only thing is there was another set of additional fields already installed...

In Hope!

Steve


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