I need a solution
Hi All
I have ServiceDesk installation where Initial Routing runs smothly Assigning groups and priorities.
Now we want to use Reclassification Routing for on one specific classification and set new priority.
But nothing happens. Syntax has been checked several times, nothing wrong there.
The rule entry is a exact match from Initial Routing. But nothing fires.
TECH171457 has been follow too.
Anyone have some ideas ?
BR bkcbkc11