If you click on the actual task name in the Process History section, it brings up a form with most of the links that show up under the Tasks and Actions section - Reassign Ticket, Set Ownership, Work Incident, etc.
One of the actions that appears on this form but does NOT appear under the Tasks and Actions section is Assignments. Is there a way to add that link under Tasks and Actions? Our technicians often have need for multiple people to be assigned to a ticket and this would be much handier than having to scroll to the bottom of the Process History section. Up until now, we have been telling them to just keep setting ownership multiple times to add more assignees (very awkward).
Also, is there a way to move the Manage Subtasks smart task, same as above, so that the option is visible without having to click the + to expand Smart Tasks? Our users have trouble finding it.
Thanks!