ServiceDesk 7.5 closing incidents

Running into a host of problems trying to get ServiceDesk 7.5 up and running.

1) When an incident is resolved and the end user goes to process manager, they are not assigned any tasks to confirm the resolution as is indicated in the user manual. If they open the incident to view it, they are not given any opportunities there to confirm the resolution either.

2) The incident therefore gets stuck at "resolved" and 80%. According to documentation it is supposed to auto close after 3 days, this is not happening.