Autologon for ServiceDesk 7.5 SP1

Dear All,

Does anyone know how to get Autologon working for ServiceDesk 7.5? I am using SD 7.5.3001.62 and I logon using an AD account that has been imported into the database. I have set the Master Settings to use AD Authentication and in the database, the AD Account Login is:

<Domain>\<User>

When I use "whoami" as the user, i get the same.

I have not fiddled around with the installation and have used the process defined in:

http://www.symantec.com/business/support/index?page=content&id=HOWTO82032

Is there anything else that I need to do to get it working?

Kindest regards,

QuietLeni