Connecting Systems, Services and Users

Connecting Systems, Services and Users.

Requesting suggestions for connecting users to Systems and Services automatically:

The Problem:  Users are placed in Ad Groups.  These groups are automatically imported into an organizational view based on the service catalog. 

Current Situation;  I have services such as “clients processing” or “Project Office”  These Services are entries in in the Symantec Management Platform in “services”  Each “service” has several systems associated to them, such as “project office/Dev”, “project office/Production”  and “project office/testing”  Each of these systems  has several servers associated to them

Hierarchy example:

• Service
  • System1
    • Server A
    • Server B
    • Server C
  • System2
    • Server A
    • Sever F
    • Server G
  • System3

Need:

                Now I need to associate Users from the Organizational View(ad import) to these Systems and have it reportable in a very non complicated way. 

I’ve been searching thought connect and not found a built in solution, which is surprising.  Symantec is trying to sell themselves as a fairly complete CMDB but even if you have Service Desk connecting an incident/problem or change control with the CMDB is not very good at all. 

Any suggestions are appreciated.