Hi,
I installed a new version of PreS Designer (by PrintSoft) on my win 7 sp1 64 bit.
It keeps crashing saying Faulting module name: user32.dll, version: 6.1.7601.17514 (the details i gathered are in the attached file)
PrintSoft claims it may have to do with our Anti-virus product Symantec Endpoint Protection, of which my computer is a client. This claim they base on the findings that another anti-virus, BitDefender, creates problems
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What I have found out though, is, that certain AntiVirus SW can have impact on system DLL s and cause issues with applications trying to load the user32.dll:
http://forum.bitdefender.com/index.php?showtopic=52488
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I would like to know if there is any problem concerning Symantec and User32.dll , in some specific cases?
What should i tell the manufacturer?
Thank you for your help.
PS: As i mentined what i use on my PC is Symantec Endpoint Protection vers 12.1.4013.4013 as client, thus i didn't exactly know what to mention on the product tag.